District 3 council member Nikki Hunter told Deer Valley residents in a Facebook post that Atmos Energy declined to participate in the town hall but agreed to a private meeting between the company, the city and two residents.
Jay Warren, city spokesman, said “scheduling conflicts” hampered City Hall.
“We felt it was best to cancel it now,” Warren said.
Warren said the city has not received further information about the power outage during the Christmas week, but is in constant contact with Atmos.
Hunter has previously said she wants to provide a platform to get answers for residents of the Deer Valley, Glenn Meadows and La Frontera areas. She originally planned to build a town hall in early February at the Bob Duncan Center, 2800 S. Center St.
“They deserve answers,” Hunter previously told KERA News. “They deserve to know if it will happen again.”
An Atmos Energy spokesperson did not immediately respond to requests for comment on Friday.
Several local and state representatives called for transparency after the Arlington and Grande Prairie areas were left unpressured.
The Texas Railroad Commission launched an investigation into the outage at the request of Gov. Greg Abbott.
State Rep. Chris Turner, whose county covers parts of both cities, released a letter supporting the investigation.
“As a result of Atmos’s inability to provide enough natural gas, the cities of Grande Prairie and Arlington were forced to take emergency action and open heating stations for residents who could not heat their homes. Both cities, as well as my office, have gone out of their way to keep residents as up to date as possible, given that we ourselves were working with fairly limited information,” the letter says.
In a letter to Attorney General Ken Paxton, Abbott said the company did not report issues during calls to the Texas Energy Reliability Board during the cold snap.
An Atmos Energy spokesperson said in a previous response to a KERA News inquiry that the company intends to address these issues.
“This is unacceptable. While we have been working to restore service as quickly and safely as possible, we apologize for this disruption of service,” the statement said.
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