Southwest covered up signs of outdated technology that led to December outages, class action says

Southwest Airlines deliberately covered up problems with its computer systems that led to the cancellation of thousands of flights over the holiday season, shareholders said in a lawsuit filed on Tuesday.

The class-action lawsuit alleges that since 2020, Southwest has repeatedly refused to mention financial and operational issues related to legacy technology.

All of these perceived shortcomings came to a head with over 10,000 flights canceled over the holiday season. The suit points to Sky Solver’s crew planning system as the main cause of widespread delays.

Southwest shares fell from a closing price of $36.09 on Dec. 23 to $32.19 on Dec. 28, a drop of more than 12%.

Investors are seeking damages for what they believe is negligence on the part of the company.

Neither Southwest nor attorneys for the plaintiffs immediately responded to requests for comment.

Any advice? Write to Toluvani Osibamowo at [email protected]

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