Finding a reputable logistics partner is essential for most businesses (if not all). But what, exactly, should you be looking for?
That’s a tricky question (and to be honest, the answers aren’t always clear). But, hopefully, this post will help. We run through some of the things you should look out for and how they can help you navigate the treacherous business waters ahead.
Sustainable Business Practices
Ideally, you want to start with finding a company that offers sustainable business practices. Many businesses place a high value on sustainability in their operations, and your logistics partner should reflect those values. Just inquire about any green initiatives they have, like route optimization, green vehicles, or green packaging solutions. In fact, there are some sustainable practices that are going to improve your brand image and appeal to eco-conscious customers.
Don’t be afraid to invest a little more if it means getting the best B2B and B2C logistics service. Companies that are conscientious regarding the environment are also likely those that offer the best services and most detailed operations.
Performance Metrics
Your logistics partner should also provide you with performance metrics to track their ability to deliver your requirements. Set clear expectations for performance from your logistics partner right upfront. Discuss KPIs that will be used in measuring key areas such as on-time delivery rates, order accuracy, and average transit times. Thus, a partner willing to share performance data ensures transparency and continuous improvement.
If the partner doesn’t want to provide these statistics, ask why not. There are some cases where they could argue against it, but these are rare. In most cases, they simply haven’t implemented these metrics, which, again, is a cause for concern, because it shows they are less diligent in their operations.
Reasonable Financials
You also want to find a company with reasonable finances. You don’t want to work with partners that are just about to go out of business. Therefore, partner with financially stable logistics providers to ensure they’re in a position to support you going forward. Don’t choose anyone who might suddenly go out of business while your stock is trapped in limbo between ports, forcing you to make a snap decision and find expensive stop-gap measures.
Customer Support
Customer support is also non-negotiable. Your logistics partner needs to offer this from the get-go, and be happy to talk to you each time you pick up the phone.
Some logistics companies are okay with the first few requests, but they aren’t keen after that. You want someone that’s going to provide a consistent service, no matter how many times you call them up.
Customer support should also be geared around solving the problems you face. It shouldn’t be prioritizing making excuses.
Flexibility
Finally, you want a service that offers flexibility. Logistics providers should be in a position to meet your needs immediately without you having to wait for them to change their services.
Discuss with them how they commit to your business goals. Find out what creative solutions they could implement to help you.
